Privacy policy.

When you contact Millwork USA or submit a project inquiry, we may collect information you provide directly, including your name, email address, telephone number, project location, project type, timing, scope, drawings, plans, images and other materials you choose to send us.

We may also receive limited technical information associated with use of the website, such as browser or device information, pages viewed, referral information and approximate location derived from an IP address, when that information is provided by our hosting, security or analytics services.

We use information to respond to inquiries, evaluate and coordinate potential projects, communicate about drawings, scope, scheduling and next steps, provide requested services, maintain business records, protect the website and our systems, and improve our services and website experience.

We do not use project information submitted through the inquiry form to create public project claims or portfolio representations without separate authorization.

If you provide an email address, we may respond to your inquiry by email. If you separately opt in to SMS messages, Millwork USA may send text messages relating to your inquiry and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to SMS messages is not a condition of purchase.

Mobile opt-in information and telephone numbers collected for SMS messaging are not sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers that process communications on our behalf solely to deliver and support those communications.

We may use service providers for website hosting, security, email delivery, text messaging, file storage, analytics, payment processing and other business operations. They may process information only as necessary to provide services to Millwork USA or as otherwise permitted by law.

Payment information, when payments are enabled, may be processed by a third-party payment provider such as Stripe. Millwork USA does not need to store full payment-card credentials on this website to receive those payments.

We retain information for as long as reasonably necessary for the purposes described in this policy, including project evaluation, business records, legal obligations and dispute resolution. Retention periods may vary depending on the nature of the information and our relationship with you.

We use reasonable administrative, technical and organizational safeguards designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.

You may choose not to provide optional information. You may unsubscribe from SMS messages by replying STOP and may ask us to update or delete information you previously submitted, subject to legal and business-record requirements.

California residents may have additional privacy rights under applicable California law. The scope of those rights depends on the law and whether it applies to Millwork USA and the particular information involved. We will respond to valid requests as required by applicable law.

This website is intended for adults seeking residential millwork or related professional services and is not directed to children under 13. We do not knowingly seek personal information from children under 13 through this website.

The website may link to third-party services, including Instagram, WhatsApp and payment or communications providers. Their privacy practices are governed by their own policies, not this policy.

We may update this policy as our website, services or legal obligations change. The current version will be posted on this page with an updated revision date.

Questions or privacy requests may be sent to info@millwork-usa.com or directed to Millwork USA LLC, Morgan Hill, California. You may also call +1 949-433-2279.